The pipeline
How a stray message becomes a solved docket.
No forms. Customers talk where they already do; Deskstar does the filing.
-
01
It arrives
In a shared Slack channel, your Telegram bot or your inbox.
- #fernway retries come back 410…
- tallis export keeps timing out
- harbour SSO for a second workspace
-
02
It finds its docket
Matched by meaning, so follow-ups never become duplicates.
“Also — evt_8f2c41 is one of them”
posted outside the thread
DKT-1042 grouped -
03
The clock starts
The customer's tier sets the SLA, timed in your business hours.
First response 18m leftEnterprise tier · 30m target
-
04
The answer goes home
Reply from Deskstar; it lands back in the original thread.
“Fixed — retries are flowing again.”
sent to the Slack thread
Shared channels
Lives in the thread, not next to it.
Most B2B support happens in Slack. Deskstar follows it as it unfolds.
-
1
React ✅ to resolve. Un-react to reopen.
-
2
Edits stay in sync. Deletes leave a trace.
-
3
Screenshots get read. Described by AI, so they're searchable.
-
4
Stragglers get grouped. Even outside the thread.
Commitments
The clock knows when you're closed.
Targets per tier, in business hours. Weekends and holidays don't count.
DKT-1051 · Invoice PDF shows the wrong VAT number
Standard tier · first response in 4 business hours
clock pauses 09:00
resumes 14:00
- Target
- 4h
- Wall clock
- 68h
- Breached?
- No
Also on board
The rest of the flight deck.
-
Workflows
Branch, wait for days, then act — on a visual canvas.
Visual canvas -
Automation rules
Assign and notify the moment a docket arrives.
Forms, not code -
Insights
Volume, response times and SLA attainment over time.
Over time -
Companies & tiers
Tiers decide which SLA each customer gets.
Accounts -
Broadcasts
Announce incidents and releases to a segment.
Email · Slack -
Encrypted at rest
Encrypted messages, isolated workspaces, role-based access.
Security
Pricing
Pick a flight plan.
The whole product on every plan, priced per seat. Only the AI credits differ.
- → Owners, admins & agents take seats
- → Viewers, billing & IT free
- → Prorated seats
- → Cancel anytime
FAQ